Intercultural Communication In Hospitality Industry

One thing that makes a difference in intercultural communication as professionals in hospitality is to be aware of the cultural differences we come across and be able to manage them diplomatically. For example, people from different parts of the world show reverence for seniors. In addition to this, people from different cultural setting react differently in varied situation. Sometimes it happens that because of their different cultural orientation, their responses or reactions can be difficult to understand, which may lead to a problem.

What is Intercultural Communication?

Intercultural communication is a discipline that studies communication across different cultures and social groups, or how culture affects communication. It describes the wide range of communication processes and problems that naturally appear within an organization or social context made up of individuals from different religious, social, ethnic, and educational backgrounds.

The field of intercultural communication is generally seen as falling under the broader discipline of communication studies. Communication studies are often considered a part of both the social sciences and the humanities, drawing heavily on fields such as sociology, anthropology, psychology, economics, and linguistics.

Need of Intercultural Communication In Hospitality Industry

With the increasing importance of tourism in recent years, the hospitality industry has also become a vital source of income for many countries. In order to provide high quality service, it is essential that its staff members have a good understanding of the culture of their guests.

Thus, hospitality management professionals should be trained in intercultural communication to enhance their knowledge and skills on how to deal with customers from different countries and cultures.

This will help them to communicate more effectively with their foreign clients and provide better services to them. Intercultural communication is defined as a process where individuals from different cultures interact with each other by adapting their language and behavior according to each other's cultural norms.

It is important that all workers in this field understand these differences as well as how they can be used effectively in order to provide high quality service for all customers regardless of where they come from or what culture they belong to.